Career History
Professional Experience
Career Development & Recertification
May 2025 – Present
Self-Directed — Austin, TX
- Pursuing CCNP Enterprise recertification through structured coursework via Cisco U and CBT Nuggets
- Developing Python scripting skills focused on infrastructure automation and configuration management
- Continued self-study across cloud infrastructure, hybrid identity, and modern enterprise architecture
Senior Infrastructure Engineer
Apr 2018 – May 2025
Texas Association of School Boards — Austin, TX
- Architected and maintained Windows Server 2012–2022 environments across 200+ servers and 400+ endpoints
- Designed and administered Hyper-V and VMware virtualized environments with Failover Cluster Manager and Nimble SAN storage
- Engineered enterprise LAN/WAN infrastructure including Cisco ASA on Firepower 2100, Nexus 9K core switch, Catalyst 9200 switches, and 40+ AP wireless network
- Planned, installed, and configured 40+ enterprise switches including Cisco Nexus 9K — running and terminating all Ethernet, fiber, and 10G cabling end to end
- Maintained site-to-site IPSec VPN tunnels to Azure and MDM environments across multiple locations
- Administered MiVoice Connect enterprise VoIP platform; rebuilt entire PBX and contact center following catastrophic failure in under 70 hours
- Managed hybrid identity across Active Directory and Azure AD/Entra ID for 500+ users
- Led zero-downtime OS upgrades across enterprise VoIP infrastructure supporting 400+ users
- Monitored infrastructure using SCOM and What's Up Gold; administered Microsoft Defender for threat remediation
Onsite VoIP Engineer
Apr 2017 – Apr 2018
Mitel — Austin, TX
- Administered telephony infrastructure, virtualization environments, and server applications across Windows Server 2008–2016 and Linux
- Recognized as top Technical Support Engineer in first month for exceptional issue resolution
- Triaged and resolved complex incidents using Okta, Salesforce, and Confluence
- Developed comprehensive onboarding documentation improving knowledge transfer and reducing ramp-up time
Systems Administrator & Help Desk Lead
Feb 2016 – Nov 2016
Docler Media — Los Angeles, CA
- Provided Tier II/III support for 200+ end users across Windows, macOS, and mobile environments
- Served as liaison between IT, end users, and C-level leadership on infrastructure priorities
- Led team of two technicians; contributed to rebuilding IT department during company restructuring
Owner & Executive Producer
Sept 2006 – Dec 2015
Go Fire Media — Tampa, FL / Los Angeles, CA
- Founded and operated a full-service video production and photography company serving broadcast networks and marketing clients
- Developed and produced broadcast and marketing video productions from concept through final delivery to network specifications
- Managed crews, budgets, and on-site logistics; negotiated contracts and coordinated third-party vendors
- Created graphic animations using Adobe After Effects; managed post-production on Avid and Final Cut Pro systems
- House Photographer for Ruth Eckerd Hall; sports photography for 2007 USF College Football Season
